Refund Policy

Refund Policy: Digital Products
Allen Solutions Ltd | Loveland, Colorado | Service-Disabled Veteran-Owned Small Business (SDVOSB)
Effective date: October 17, 2026

This policy applies to all digital products sold on https://www.google.com/url?q=http://allensolutionsltd.net&source=gmail&ust=1792333162822000&sa=E, including downloadable workbooks, templates, guides and checklists ("Digital Products").

1. All sales are final once downloaded
Digital Products are delivered instantly and can't be "returned" the way a physical item can. Once a Digital Product has been downloaded or accessed, the sale is final. We don't offer refunds or exchanges for change of mind, for buying the wrong product for your needs, or because you no longer need the product.

Please review the product description, preview images, file format and system requirements (for example, Microsoft Excel for Windows or Mac) before you buy. If you aren't sure a product is right for you, email us before you purchase and we'll gladly answer your questions.

2. Exceptions: defective, corrupted or wrong files
We'll make it right if:
- Defective or corrupted file: the file won't open or is damaged, and the problem isn't caused by your device, software version or settings.
- Wrong file: you received a different product from the one you paid for.
- Not delivered: you never received the download link or file.
- Duplicate purchase: you were accidentally charged twice for the same product.

What we'll do: we'll first send you a working or correct replacement file. If we can't fix the problem with a replacement, we'll refund the purchase price to your original payment method.

Time limit: you must contact us within 14 days of purchase.

3. How to request help or a refund
Email allensolutionsllc746@gmail.com with the subject line "Digital Product Support" and include:
1. your order number and the email address used at checkout
2. the product name
3. a short description of the problem, plus a screenshot of any error message and your software and version (for example, "Excel for Mac, Microsoft 365")

We aim to respond within 2 business days. Approved refunds go back to your original payment method, usually within 5-10 business days depending on your bank or card issuer.

4. Things that aren't defects
The following aren't considered defects, but we're happy to help with them:
- changes you made to the file (for example, typing over formula cells)
- compatibility issues with software not listed in the product description, such as Google Sheets or Apple Numbers
- results that depend on the data you entered

5. License and misuse
A refund ends your license to use the Digital Product. You agree to delete all copies after a refund is issued. We may refuse refunds where there is evidence of abuse, such as repeated refund requests or sharing or reselling files.

6. Chargebacks
Please contact us first. Most problems can be fixed quickly with a replacement file.

7. Your legal rights
Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws that can't be waived by contract. If a law in your location gives you additional rights, those rights still apply.

Customers outside the United States: where local law gives a right to withdraw from a digital purchase (for example, a cooling-off period), you agree at checkout that delivery begins immediately. You also acknowledge that you lose the withdrawal right once the download starts, to the extent the law allows.

8. Changes to this policy
We may update this policy from time to time. The version posted on this page on the date of your purchase applies to your order.

9. Contact
Allen Solutions Ltd | Loveland, CO, USA
Email: allensolutionsllc746@gmail.com | Phone: (970) 703-4793

This policy is provided for general business purposes and is not legal advice.